Terms of Service

Last Updated: December 2025

Payment & Delivery

Full payment is required before any work begins. If ownership (server, bots, configs) is included, payment is due after delivery and approval. No work will be delivered without confirmed payment.

Refund Policy

Cancel within 10 minutes of ordering to receive a full refund. After 10 minutes, only a 30% refund is available. No refunds are issued after final delivery.

Revisions

Each order includes two free revisions. Additional revisions are charged according to which service is opted.

Turnaround Time

Orders are typically delivered within 1–7 business days, depending on complexity. Website/bots projects may require 1–3 weeks based on scope and features.

Priority Delivery

Expedited services are available for an additional fee. While such requests are prioritized, delivery time may still vary based on current workload.

Discounts

Eligible only for returning clients with three or more completed orders.

High-Resolution Files

To receive HD files (e.g., graphics), a valid email address must be provided.

Client Responsibility

Clear instructions and timely responses are expected. Delays in communication may lead to delayed delivery.

Usage Rights

Unless an NDA is signed, Aveno Creatives may use final work for portfolio or promotional purposes.

No Reselling

Reselling our work is prohibited unless you've obtained a valid commercial license.

Agreement

By placing an order with Aveno Creatives, you confirm that you have read and agreed to these Terms of Service.